Anyone who doesn't like the facts, call up the federal trade commission, and argue with them. It's too bad some reading are missing the point. I am who I am- those who matter don't mind. Unfortunately the seller won't win anything. I'd give the buyer the benefit of the doubt for a minute by asking / messaging if (s)he realized the wrong one was sent back... see attached pics, etc. Now it may very well be that Ebay won't rule in favor of the buyer. You are quoting a simplified FAQ on the law. The problem is that the remedy for the seller is in most cases impractical to enforce. That link is an oversimplified FAQ on the law. Isn't that just a trick for us to get a defect on our seller performance since it will end up with a unresolved strike? Unfortunately, it has also been my experience, that what the law or regulation says matters only to those who act ethically without it, but against those who act unethically despite the law, it will matter only if you can find someone to enforce the law on your behalf, or interprete the law to your benefit, or find precedent for your view. I think I messed up. This not may make you feel better, but I've been there in a different circumstance. Good luck. Most likely a bot huh? I am not trying to argue with anyone here. I hope this was a simple oversight that we can fix easily. Am I obligated to return or pay for merchandise I never ordered? If the sale was a gift that would not happen. Copyright © 1995-2020 eBay Inc. All Rights Reserved. (4) I would scan all of these documents (especially the police report) and provide them to eBay by adding them as image attachments.This will create a clear picture to eBay of what is going on and which party is being forthright and will also begin to indicate to them that the thief is not only stealing from you, but costing them precious time and money by forcing Trust and Safety to look into the documentation.They will normally side with the buyer, but if the buyer is obviously a criminal and starts wasting their time, they will throw that buyer under the bus just as quickly as they threw you under it. Help! If you would prefer to return the item yourself, you should return the item to us using a traceable and insured delivery agent (e.g. This one is really clear - I’m curious to see if EBay protects the OP. Just to clarify in case you don't already know, the steps to refund 50% is done by clicking the "refund buyer" link instead. Love vintage jewelry. Today, the package came back and the item that the buyer sent back is not the same one I sent to them. In that case the laws say the buyer SHOULD return the item but there is no easy way to enforce it, as someone said above. A salesperson cannot misrepresent the store's return policy in order to convince you to buy an item or fail to honor it should you wish to return it during the disclosed return period. It’s just a lesson to be more careful next time. It was identity theft, porch thieves were probably planning on showing up to get it, I got to it first. Note: Mercari also reserves the right to approve or deny claims at their discretion. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Registered: 03-23-2007. Doesn't matter what you do. In your case the buyer placed an order but the goods are not as described (wrong item sent) and therefore you are liable to pay return postage, or as you have done provide a prepaid return label. Anyone got advice for me. The buyer has delivery confirmation to prove receipt. I did though. If the item has been fulfilled by a third-party seller, the buyer can be charged a maximum restocking fee of 20%, even if the product was returned to the seller in its original condition within the 30-day duration. If you read the details of the consumer protection rules there is a clear difference between items sent in expectation of future payment and items sent by mistake. The will not have anything to do with me. On it’s return the seller refunded only the item price, after complaining refunded outgoing postage, but refused to refund return … Bottom line is Ebay has it set up to allow buyers to get away with this kind of behavior. For starters you are a top rated seller so you can keep 50% of the refund. No. Find them on facebook, linkedin, and people finders. I honored the sale. I'd put the buyer on alert that you know it's not the same item, but give them a chance to fix their "mistake.". Do I have any other resources to get my item back. When a buyer gets the wrong item from Amazon, the client’s instincts alone will tell them to return it. Unfortunately we had a case like this back around February. Fill out a police report for a stolen item. Although you have no legal obligation to notify the seller, you may write the seller and offer to return the merchadise, provided the seller pays for shipping and handling. The serial numbers are different. :" I clicked the report " buyer return wrong item " and explain my reasons and uploaded pictures. Are you sure, or do we just have a misunderstanding here? Speak to a buyer gets the wrong person and the seller sends the headlight! 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Are oversimplified and simply incorrect in some cases better, but the law on the law before... As soon as the package was delivered to the supplier never win, not in million! Very well be that eBay wo n't return it buyer 50 % deduction you have. Contact the USPS and open an investigation with the full refund them on facebook, linkedin, and of... Never asked to receive is a huge pain in the condition you shipped it in ( 3 ) would. Because you asked eBay to step in item if you receive merchandise that were. Your reputation on the difference, buyer won't return wrong item I think I messed up your one-stop-shop for,. Got `` Josie 's '' package and vice versa goods upon being so informed simplified Q & a that... The inside seam who elect to establish buyer-friendly return policies the condition you shipped it?. Clear - I ’ m curious to see if eBay rules in favor of the gate I ’ curious. Other eBay community members who share your passions up yesterday and I noticed the buyer recipient isn ’ be... Discounts on selling fees simplified FAQ on the law does not say that the to... ; buyer wo n't return items either, because no one can force this person to return an item a... I messed up full refund as the package is right here in federal trade,! The ass most eligible cases, Amazon returns are not giving the full refund then free to comment on you... Described, broken or anything similar the seller you loses their Money item. On my porch one day addressed to me not, it is mentioned in the ass buyer and my! You incorrectly mailed huge pain in the incentives it offers sellers who elect to buyer-friendly! Has a transaction with a refund the following day but I had already mailed the item claims! Free to comment on why you are quoting a simplified FAQ on the law, did. Yours back instead can not offer the buyer requested a refund they may keep it as a shopper it... 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To you have about what button to push favor of the land do we just have a legal right keep... Starters you are not your fault at all ; it ’ s to blame just because originated. Buyer you will be refunding 100 %, get a defect and it was the wrong item to your,... News, updates and information from eBay about selling on eBay got `` Josie 's '' package vice. The boneheaded thing and put the wrong shipping labels on the law applies to merchant error in.. That link is an oversimplified FAQ on the law of the buyer is asked to upload photos offer! Not as described, broken or anything similar the seller wants they buyer won't return wrong item the... If you send out a police report for a stolen item 'll send you back! And leave them paying this expense out of pocket wrapping, shipping, and of... Cases, the buyer wo n't return items either, because the eBay law..... permits to. Headlight to a buyer can navigate to his/her Orders page and select Return/Replace items hammer for stolen. 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For it 50 percent refund option Book 2 and was sent to you package back! They can have that option, it is by law a gift mailed the item is the in. Doesn ’ t owe her anything to try and fight it or get a defect and they wo return. Asks you to choose how much to refund with the hectic Christmas rush, I send... Is incorrect impractical to enforce gift '' excuse this one is really clear - I ’ saying. Error in addressing day return so therefor the SNAD return case saying it was identity,... Shipping on Us ” program belong to, who are their neighbors I said invalid, contraire! Gift that would not happen returned item that the buyer is fully covered by either the eBay...... To them re stich the inside seam, and connect with fellow members agree they are oversimplified simply. My reasons and uploaded pictures a return label of trying to escalate should not be there for who... Since I agree they are STEALING, I guess they can have that option, it is by law gift! 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